Every device counts.
One by one.
Telco retail plays by its own rules, well outside classic retail. Every device carries a unique serial number or IMEI: no generic SKUs, no quantity-only stock. Contract signups with credit checks, SIM and eSIM activation, bill payment, trade-ins and multi-operator advice all happen at the same POS. SUMWARE is built for that reality, instead of forcing it into a standard POS mold.
From the IMEI scan to the signed contract.
Telco workflows demand precision down to the individual serial number and speed at the point of sale. Here is how SUMWARE maps the everyday reality of a telco store.
- Serial Number & IMEI Instead of EAN-13
Every device is unique. And tracked that way.
Telco hardware is anything but a generic SKU: every phone, tablet and modem carries a unique serial number or IMEI. SUMWARE scans the device barcode and tracks the unit end to end, from goods-in through the display case to the invoice line.
- Serial-Tracked Inventory
Stocktaking, transfers, everything down to the serial number.
Stocktaking confirms individual devices, not just quantities. Transfers between stores, reservations for contract customers, retrievals from the shop window: everything runs on the serial ID. Where each physical unit sits is always clear.
- Consignment Stock with Suppliers
The manufacturer delivers, you sell, billing follows the sale.
Consignment devices sit in your store but still belong to the supplier or franchisor. SUMWARE keeps this stock separate from your own purchases, generates the sell-through report to the owner and triggers invoicing only when the sale actually happens. No expensive pre-financing.
- Multi-Catalog: Corporate + Your Own Items
Corporate items arrive automatically. Yours run alongside, conflict-free.
SUMWARE supports a multi-catalog model: items mandated by the parent company or franchisor are imported and maintained automatically. Your own store-specific items run alongside them in the same system, conflict-free. No duplicate master data, no manual syncing, no item-number collisions.
- eSIM Activation at the Counter
QR code straight from the receipt.
SUMWARE activates eSIM profiles directly from the sales transaction, with no physical SIM involved. The customer scans the QR code, the profile lands on their device and the activation message goes back to the carrier. One workflow, zero tool-hopping.
- SIM Cards & Top-Up Vouchers
Prepaid sales with instant activation.
Physical SIM cards and top-up vouchers for multiple networks run through the same sales flow as every other item, with instant code handover to the customer and an automatic activation message to the provider.
- Bill Payment in the Store
Customers pay their telco bill at the POS.
Bill payment right in the shop: the customer brings a bill with a barcode or customer number, SUMWARE posts the payment with the carrier and issues a confirmation. An extra service that brings customers into the store, with no third-party software workaround.
- Telco Promo Engine
Phone + case. Cheaper on a 24-month plan.
Telco-specific bundles: device, accessories and contract are priced together, and the final price follows the chosen contract term. A 24-month commitment? Case and screen protector get cheaper. SIM-only? A different promo profile. All of it lives as rules, not as a hard-coded list.
- Welcome Manager at the Entrance
A number on the phone. The right advisor pulls you in.
Customers announce their request in advance on their phone or at a self-service terminal, draw a virtual number with a smart wait-time estimate and are actively called from the queue by the right advisor, with live status on the display board and the customer's phone. There is a dedicated solution page with all the details.
- Contract Signup with Credit Check
The credit check runs in the same flow as the sale.
Postpaid contracts need a credit check. SUMWARE connects KSV, SCHUFA and comparable credit bureaus directly, the result comes back within seconds and the sales flow continues without a pause. A negative report? Instantly visible, along with a suggestion for a prepaid or SIM-only plan.
- Trade-In as a Payment Method
Old phone in. Credit out.
The customer hands over the old device, SUMWARE checks the IMEI against the blocklist, proposes a purchase price based on the condition grade and adds the credit to the running sale as a payment method. The old device moves into the refurbish stock, tracked by serial number.
- Repair Intake & Service Tracking
From the intake receipt to the "ready for pickup" text.
Repairs are checked in with serial tracking, diagnosis and cost estimate land on the customer account, and status changes automatically trigger a text or email. The customer picks up with the QR code on the intake receipt, and nobody digs through boxes behind the counter.
- Cross-Store Inventory with Reservations
"Do you have that iPhone in Salzburg?"
One look at the inventory map shows which store has a specific device in stock, down to the serial number. Reserving it with a store lock for several hours takes one click, so the customer never drives over for nothing.
- Multi-Brand & Multi-Operator
One counter, multiple networks.
A1, Magenta, Drei, MVNOs: when a shop carries several carriers, each provider runs with its own plans, its own activation calls and its own commission settlement. SUMWARE understands multi-operator reality from the ground up, instead of simulating it through workarounds.
- Protection for High-Value Devices
Expensive hardware leaving, and not a word spoken? Suspicious.
Especially for high-value devices, trade-ins and cash withdrawals, SUMWARE Fraud Detection flags transactions where no customer conversation was heard. The service listens on the POS microphone without recording anything and delivers only a 0/1 pattern of the last 180 seconds when the receipt closes. GDPR-compliant at its core.
-
Sound like your telco store?
We show you SUMWARE live on your device lineup, your contract models and your connected carriers. No obligation, 60 minutes.
Book a demo →